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Repair Department

Our beginner instruments are guaranteed to be in perfect playing condition, and the pre-paid maintenance feature ensures that they will be maintained for the duration of the rental period at no extra charge. We even provide the use of a free loaner instrument should the instrument need to be in our repair shop for more than a week. As an additional benefit, Senseney Music customers at a qualifying school program enjoy free pick-up and delivery to their school's band director.

Beginner Instrument Maintenance

Please see our FAQ page for more information.

Senseney Music Warranty

Senseney Music Inc. warrants all play condition repairs for 90 days and all repads for 6 months following the completion date. This warranty covers only the work of our service department. Exclusions include, but are not limited to, correction of manufacture defects, new damage due to mistreatment of the instrument and repairs done by other repair facilities or individuals. Warranty coverage is subject to inspection and approval of the instrument in question by the Senseney Music service department and is void if repair of the instrument is attempted by anyone other than a qualified Senseney Music service technician during the warranty period.
All warranted repairs are double checked by two Senseney Music service technicians.
If you have a warranty claim or concern please contact the Senseney Music service department manager as soon as possible as time is of the essence when determining the cause of any problems. Please contact Sally by phone or email.

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